# Saturday, December 22, 2007

NYT: Virtual Doorman

I feel like I've seen something like this in a Sci-Fi movie, but I can't remember which one. At any rate, this sounds great. My building is plainly to small for a virtual doorman and as a consequence I have packages sent to me at work and have to lug them home. I guess the security considerations are not really my primary concern.

Real Estate

Leave It With the (Virtual) Doorman

By VIVIAN S. TOY
Published: December 23, 2007
Buildings that can’t afford a doorman are hiring their cybercounterparts, who can open the front door and monitor the lobby from a remote location.

Virtual-doorman systems can range from very basic services with a few cameras and an Internet connection that allow the operators to watch a front door and accept packages, to space-age operations with biometric readers that scan fingerprints for entry or electronic tags that don’t even have to be taken out of a pocket to open a door — an E-ZPass, of sorts, for humans. Depending on the level of sophistication and the number of cameras, the services cost $10,000 to $70,000 for installation and $6,000 to $30,000 in annual maintenance.

But Matthew Nerzig, a spokesman for the doormen’s union, Local 32BJ of the Service Employees International Union, argued that “while cyberdoormen offer building managers a way to cut costs, they obviously can’t compete with actual doorman when it comes to providing professional service and security to tenants.”

Toby A. Ten Eyck, a sociologist at Michigan State University, said the growing acceptance of virtual-doorman services says something about urban living. “We’re always in crowds in the city,” he said, “so people are always watching us at a certain level. Now technology allows us to have cameras everywhere watching what we do, and what’s interesting is we’ve gotten to the point where we don’t care that we’re being watched. We actually like it.”

Which is why residents can find it reassuring when a virtual doorman they have never met calls them by name and opens the door for them, he said. “It’s the ‘Cheers’ mentality of being somewhere where everybody knows your name,” he said, referring to the television show about a Boston bar and its regular customers. “Especially in a city where you’re pretty much an anonymous figure, you just feel good when people know who you are.”

Still, I think this is pretty cool and is a great way to increase quality of life for the people in the building at a fraction of the cost of a person on site. I'm reasonably certain the folks who have a doorman now aren't going to run out and replace them with an "eye-in-the-sky", but this definitely will bring "doormen" to more buildings.

Saturday, December 22, 2007 5:23:02 PM (Eastern Standard Time, UTC-05:00)
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