# Sunday, July 05, 2009

Twitter + Brand + Customer Service = Something Useful

Surfing the NY Times on a ridiculously gorgeous July 5th - don't worry I'm on my way out. There is an interesting piece about how Twitter has turned up as something useful. Turns out the savvy brands are watching their names on Twitter. Have a look for yourself:

PRACTICAL TRAVEL

Twitter Comes to the Rescue

By MICHELLE HIGGINS, Published: July 5, 2009
From bad airplane seats to poor room service, customers are getting surprisingly fast responses to their tweets.

Sunday, July 05, 2009 2:07:03 PM (Eastern Standard Time, UTC-05:00)
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